Privacy Policy
YCS Group of Hotels (“we”, “us”, “our”) is committed to protecting the privacy, confidentiality, and personal data of our guests, website visitors, business partners, and all individuals interacting with our services. All information collected through our website, reservations, guest communications, and hotel services is processed lawfully, securely, and transparently in accordance with applicable Personal Data Protection laws in Nr. Rajhans Multiplex, Opp. Pal RTO BRTS Road, Adajan Gam, Surat - 394510.
By accessing our website, making reservations, contacting us, or using our hospitality services, you acknowledge and agree to the data collection and privacy practices described in this Privacy Policy.
Definitions
The following terms are used throughout this Privacy Policy:
- Personal Data: Information that identifies an individual directly or indirectly.
- Data Controller: The entity responsible for determining how and why personal data is collected, used, and processed.
- Data Processor: A third party or service provider that processes personal data on behalf of the Data Controller.
- Data Subject: Any identifiable individual whose personal information is collected or processed.
- DPO: Data Protection Officer responsible for overseeing compliance with applicable data protection regulations.
Information We Collect
We may collect personal information required for reservations, guest services, communication, billing, security, and hospitality operations. Personal data includes any information that can identify an individual directly or indirectly.
Identity Information
Includes name, surname, nationality, gender, date of birth, passport details, government-issued identification numbers, and other identity-related information required during hotel reservations or guest check-in procedures.
Contact Information
Includes email addresses, mobile numbers, residential addresses, and communication details shared during inquiries, reservations, guest support requests, or hospitality services.
Reservation & Stay Information
Includes booking details, check-in and check-out information, room preferences, special requests, guest history, and other stay-related information associated with reservations and hospitality services.
Payment & Transaction Information
Includes billing details, payment records, transaction history, and other information necessary for processing reservations, hospitality services, and secure financial transactions.
Sensitive Personal Information
In certain situations, we may collect limited sensitive information such as accessibility requirements, health-related requests, or dietary preferences when necessary to improve guest safety, comfort, or hospitality services. Such information is handled with strict confidentiality and only for legitimate operational purposes.
How We Use Your Information
Information collected is used to manage reservations, improve guest experiences, provide hospitality services, communicate important updates, process payments, enhance website functionality, maintain security, and comply with applicable legal obligations.
Data Security and Protection
We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss. While we strive to maintain secure systems and processes, guests are encouraged to use secure communication methods when sharing sensitive information online.
Third-Party Services
Certain services associated with reservations, payment processing, analytics, communication tools, or hospitality operations may be provided through trusted third-party partners. These service providers are authorized to process information only for operational purposes and are expected to maintain appropriate confidentiality and security standards.
How to Contact Us
If you wish to request information regarding your personal data, exercise your privacy rights, or raise concerns related to data protection practices, you may contact us using the details provided below:
YCS Group of Hotels
Nr. Rajhans Multiplex, Opp. Pal RTO BRTS Road, Adajan Gam, Surat - 394510
Email: ycsgroupofhotels@gmail.com